Messages Transcribe Feature

Got voice messages but can’t listen? One tap to transcibe and read.
Project Overview
A new feature that allows users to transcribe iMessage voice messages.
My Role
User research
Ideation
UI/UX Design
Prototyping
Timeline
8 weeks
- PROBLEM DISCOVEYR -

Users who receive voice messages need to spend more time listening to the message to acquire the information

With more and more people worldwide having access to smartphones, messaging applications are the most widely used mobile apps in the world. Most apps allow users to send and receive voice messages.

Some users like voice messages because it's simply quicker to record what you what to say than to type it out. However, the users who receive voice messages need to spend more time listening to the message to acquire the information. Many people also don't consider voice messages a practical way of communication.

- ADJACENT INDUSTRY AUDIT -

Most messaging apps support voice messages but not transcribe feature

Text message
Voice Message Transcribe
Translate
Text message
Voice Message Transcribe
Translate
Text message
Voice Message Transcribe
Translate
Text message
Voice Message Transcribe
Translate
Text message
Voice Message Transcribe
Translate
- RESEARCH -

Many resources indicate that the average reading speed of most adults is about 250 words per minute.

The average conversation rate for English speakers in the United States is about 150 words per minute.

So, it usually takes user more time to listen to the voice message than read the transciption.

- USER INTERVIEWS -

I conducted 4 user interviews.

Main takeaways

1. All users are familiar with voice messages

2. Users prefer to send voice messages when occupied or feeling spontaneous

3. Most users prefer the messaging app with transcribe feature

4. All users are interested in exlporing the new transcribe feature if provided

- THE SOLUTION -

Add a transcribe feature to  the Messages app

- ITERATION -
Solution 1:
Icon + Additional Text Bubble
✅ Familiar Icon Placement
✅ Easy to Discover
⛔ Odd Transcription Bubble
⛔ Confusing Icon Meaning
Solution 2
Force Touch + Pop Up Window
✅ Voicemail Familiar Interface
✅ Force Touch
Experienced users who are familiar with force touch will discover this feature easily
⛔ Odd Transcription Bubble
⛔ Force Touch
Unexperienced users who are not familiar with force touch might not discover this feature
Solution 3
Force Touch + Slide In Window
✅ Translate Familiar Interface
✅ Force Touch
Experienced users who are familiar with force touch will discover this feature easily
⛔ Force Touch
Unexperienced users who are not familiar with force touch might not discover this feature
- ITERATION -

Combine Solution 1 (Icon) and Solution 3 (Slide In Window)

- KEY SCREENS -
Easy to Discover

No extra action needed to locate this feature.

Straightforward Icon

Illustrated with microphone and text bubble

Direct Information

No listening required. Read the text.

Consistent UI

Built with Apple design system.

- FINAL PROTOTPYE -
- ONBOARDING -
- NEXT STEP -

1. More user testings
2. Support different languages
3. Desktop / tablet versions

@Yining Zhu 2022